Fitness Apps | Yes Fit Help Center

What Apps and Devices Sync With Yes.Fit?

The following is a list of supported apps/devices that can be used to track the mileage for your race: - Fitbit - Garmin - Strava - Underarmour - Samsung Health - Apple Health Google Fit coming soon. There is also an in-apt tracker and a manual entry option for Yes Fit users that do not have a compatible app/device.

By Alicia Sparrowhawk

• Last updated on Jul 27, 2023

Device Integration Changes (change was in May 2023)

- Device Integration is Change May 2023 Since 2017, we have been using a 3rd party vendor (“Validic”) to manage device integrations (Fitbit, Apple Health, Samsung Health, etc.). When you add a workout, your device sends the workout to Validic, who in turn sends it to our back-end servers over a secure connection, and we assign it to you. Validic also manages the authorization process, e.g., the act of you allowing your device app (e.g., Fitbit) to send your workouts to them, and then to us. We have put a plan in place to overhaul our device integration architecture by removing Validic from the equation. What does this mean for you, our loyal users? For the better Bringing device integration in-house provides several benefits to everyone. It will make our device integration more reliable and will allow us to troubleshoot issues more easily when they occur. We will also require less in the way of permissions, especially for Fitbit. You might also notice that your workouts will sync with Yes.Fit more quickly, and in some cases (e.g., Samsung Health) more reliably. Some worse? Unfortunately, we will only be able to support the most popular fitness apps and devices. We have a relatively small development team, and it takes a lot of time and resources to implement just a single-device integration. Also, some device platforms do not even offer a public API for us to use. Here is the list of device integrations we will continue to support moving forward: - Apple Health - Samsung Health - Fitbit - Strava - Garmin - Under Armour (MapMy…) All other devices will no longer be supported. What if my fitness app is no longer supported? If your fitness app is no longer supported, do not despair, all is not lost! There are a few options available to you: - Some fitness apps can act as “aggregators”. For example, if you have a Suunto device, you can create a Strava account, link your Suunto to it, and then connect your new Strava account to Yes.Fit. This will enable workouts to automatically sync from your Suunto to Yes.Fit, via Strava. - Our support staff know dozens of different ways to get your workouts into Yes.Fit, so if have any questions, please send an email to support@yes.fit. - Although not the most ideal approach, you can always manually enter your workouts. It’s not as smooth as using a connected device, but at least you still get to keep moving and earn those rewards! Timeline This process will be a gradual one and it has already begun. If you have Fitbit, Strava, Garmin or UA, we encourage you to connect them now. We are currently testing our new Apple Health and Samsung Health integrations and they will be rolled out in several weeks. What you need to do The new integrations are in the same place as before (in the “tracker” tab in the App or “Manage my Devices” on the web site) and they have the word “(new)” in the name. If after you’ve made a new connection you start receiving double-miles, please make sure you disconnect the old device. We will try to do this for you, but sometimes, small things can go wrong. Please reach out Please contact support@yes.fit if you have any questions regarding this transition.

By Alicia Sparrowhawk

• Last updated on Jul 27, 2023

How do I know if I have properly connected my tracker?

Log on via the Yes.Fit app or website and go to your dashboard. Click the race card of the race you want to do. On the website click go to old dashboard and see if your device is listed under assigned device. From the app Click on the device tab and see if your device is listed.

By Alicia Sparrowhawk

• Last updated on Jul 27, 2023

Garmin not Syncing

The most common reason why we do not receive totals from Garmin is that all permissions have not been selected. Garmin will only send us totals if all were selected for the permissions. Please note that if you finished a race today Garmin will not record to the new race until tomorrow. The best practice is to open up the Yes Fit app and Garmin app daily to initiate a sync.

By Alicia Sparrowhawk

• Last updated on Jul 27, 2023

Why is my Fitbit not syncing?

The most common reason why we do not receive totals from Fitbit is that all permissions have not been selected. Fitbit will only send us totals if all are selected for the permissions. Please note that if you finished a race today the Fitbit will not record to a new race until tomorrow. Another reason Fitbit may not be pulling in totals is that the totals are stuck in your Fitbit app and never sent to the cloud. When this happens to send the workouts in the Fitbit app to the cloud simply open the Fitbit app near your Fitbit and pull down the screen to initiate a sync. The best way to tell if your Fitbit totals were not sent to the Fitbit API Cloud is to log into Fitbit.com via a web browser, not the app. A best practice is to open up the Yes Fit app and Fitbit app daily to initiate a sync.

By Alicia Sparrowhawk

• Last updated on Jul 27, 2023

How to Connect to our new Fitbit Integration

We recently introduced a new Fitbit integration that is faster, more reliable than our previous version and does not require excess permissions to track your distance. If you do not currently have a Fitbit connection, you can skip to Step 5. If you do, please start at Step 1. Step 1 – Disconnect your existing Fitbit connection. On the Home screen, click on the “Trackers” tab and then press “Fitbit”. step_1.png Step 2 – Open the Connection Library. Press “VIEW 3RD PARTY INTEGRATIONS” to open the connection library. Step_2.png Step 3 – Disconnect your Fitbit. Click on the red X next to your Fitbit connection. This will not delete any existing Fitbit workouts. Step_3.png Step 4 – Close the Library screen. step_4.png Step 5 – Go Back to the Fitness Trackers screen. step_5.png Step 6 – Start Connecting your Fitbit. A new Yes.Fit Integration “Fitbit (new)” should now be on this screen. Press on it to begin the connection process. Step_6.png Step 7 – Connect your Fitbit. On the new Fitbit page, press the CONNECT button. Step_7.png Step 8 – Sign In to Fitbit If you are already signed into Fitbit in a different browser, you may not get this step. Step_8.png Step 9 – Authorize Yes.Fit to Read your workouts. Check “activity and exercise” and press “Allow”. Step_9.png Step 10 – Return to the Home screen. If you do not see the new Fitbit connection in your Trackers section, then pull the screen down from the top to force a refresh. Then, press on the “Fitbit (new)” link. Step_10.png Step 11 – “Fitbit (new)” should now show as Connected. On the devices screen, the “Fitbit (new)” connection should now show as “connected”. Tap on it to go to the Fitbit screen. Step_11.png Step 12 – View your Fitbit Connection status. The new Fitbit screen should now be showing you information from Fitbit, such as your most recent daily activities and logged workouts. Note that these activities and workouts won’t necessarily be in Yes.Fit yet, depending on when it last synced. Another important piece of information on this screen is the “Scope” value. It should be set to “activity” with a green check mark. Without this, we will not be able to import your workouts from Fitbit. Step_12.png

By Alicia Sparrowhawk

• Last updated on Jul 27, 2023

Why are my Fitbit miles showing twice on my race?

The most common reason why Fitbit miles show twice on the race is that the race is set to collect all activity and you have done a dedicated run or walk. When all activity is selected all of your steps for the day will be sent to the race as well as any steps from a dedicated run or walk. To fix the duplication simply change the activity type to daily activities if you wish to record all of your steps or select running and walking if you only want dedicated steps from runs and walks to pull into the race. Another reason miles may be showing twice is that the Fitbit is connected to both the old and new Fitbit connections in the tracker section of the app. To disconnect from the old connection: 1. Log into the App 2. Click the hamburger (3 lines in the lower right corner) 3. Click Fitness Tracker 4. Click the GREEN View 3rd Party Integrations button 5. Click the RED x next to Fitbit

By Alicia Sparrowhawk

• Last updated on Jul 27, 2023